Reset your password
Enter your email and we will send a reset link.
What the email contains
A single-use link, valid for one hour. It deliberately contains no password, no temporary password and no code that staff could read out to you. A support agent who can hand you a working credential is an agent who could hand it to somebody else.
If the message does not arrive
Check spam, then check whether you actually registered with that address by searching for any earlier message from us. Repeatedly requesting new links is not neutral: each new request invalidates the previous one, so the newest email is the only one that works.
Can support reset it for me?
No one at the company can read, set or recover your password, and no one can bypass the email step. If we could, so could anyone who got a support job.
Does resetting unlock a frozen account?
No. Password recovery restores access to a session, not to funds. A hold is lifted by the review that placed it, and by nothing else.
Why one hour only?
Because a reset link in an old mailbox is a key left under the mat. One hour is long enough to open your inbox and short enough that a link found months later is worthless.