How to reach a person
Every conversation starts as a ticket inside your account, where the order references are already attached and the thread cannot be lost in a chat app. If a case needs escalation, we say who is handling it and by when, in writing.
What we need from you
For a settlement question, the order reference. For a payment question, the reference of the transaction and the method used. For an account question, what you expected to happen and what happened instead. Nothing else speeds it up, and nothing else is required.
Accounts and verification
Registration, sign-in, password recovery, two-factor and identity checks.
Trading and settlement
Terms, payouts, entry and expiry prices, and how a result is produced.
Money and limits
Deposits, withdrawals, minimum and maximum order sizes, and closure periods.
Do you offer phone support?
No. A phone call leaves no record you can read back, and settlement questions always need one. Everything is in writing, in your account, where you can search it later.
How fast is the first reply?
We publish the observed median first-reply time rather than an aspirational promise, and it is measured over all tickets, including the slow ones.
Can support change my settlement?
Support cannot alter a settlement, and no one else can either. A wrong settlement is corrected by correcting the record, which is then visible to you, with a note on the status page.