When we return money

An unused balance is returned to you on request, subject to identity verification. We do not hold balances hostage to encourage trading.

When we do not

A settled order is not refunded because the price moved against you afterwards, or because you meant to choose the other direction. A losing order is not a billing error.

Disputing a result

Quote the order reference and say which figure you believe is wrong. We publish the raw quotes we settled on, so the check is done on the record, not on memory.

Time limit

Raise a dispute within thirty days of settlement. After that the audit record may have aged out of the retained window.

Last updated14 October 2026

Version1.0

Applies toAll users and visitors