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Response times
Normal
Within 24 hours
High priority
Within 4 hours
Funds / security
Within 1 hour
How to write a good ticket
· State the problem in one line ("deposited 100 USDT, not credited after 2 hours" gets answered 10× faster than "where's my money")
· Include the TXID / order number / screenshot link
· One issue per ticket — mixing them just triggers back-and-forth