Freeze

Emergency freeze

Suspect your account is compromised? Freeze it now: trading and withdrawals stop, your balance stays intact, and you can unfreeze once you've sorted things out.

Current status—

Freeze effect—

To unfreezeTicket

New orders

Blocked

Withdrawals

Blocked

Balance

Fully preserved

Yes, view-only

Open positions

Settle at their original expiry

Step 1Get an email code

Code is sent to your registered email

Step 2Enter the code and type FREEZE

Takes effect immediately

Freeze if: an unknown IP shows up in your login history, you get a withdrawal email you didn't request, or your phone and email are both compromised
Don't freeze if: you simply forgot your password, want to log out, or have a hunch but no evidence — changing your password is enough

To unfreeze: open a ticket for an identity check, 1-3 business days