New Ticket — One Open Ticket at a Time

New ticket

One issue per ticket. Include the TXID / order number and we'll get to it much faster.

CategoryPick the closest match

PriorityPick High for funds or security

SubjectOne line, be specific

DetailsInclude time, amount, TXID

Track progress under "My tickets"

Deposit not credited

Check the deposit record status first

Withdrawal hasn't arrived

Check the withdrawal record first (up to 24 hours is normal)

Forgot password

Use "Reset password" on the login page

Account compromised

Freeze first, then open a ticket

Open ticket pending

Only one ticket can be open at a time. Wait for the current one to be resolved before opening another.