How to reach us

Write from the email registered on your account. Including the order or transaction reference cuts one round trip out of the exchange.

How fast we answer

Account, payment and settlement questions: within one working day. Complaints: acknowledged within two working days, answered within fifteen.

What we cannot do by email

We will not change a payout address, reset two-factor or close an account on the strength of an email alone. Those routes need a signed-in session or verification, which is the point of them.